The Challenge

Maggiora Baking Company faced a critical training bottleneck. Their Head of Quality Assurance was spending long, inefficient hours on manual new-hire training using outdated methods like pen, paper, and DVDs. This not only slowed onboarding but also pulled valuable leadership away from essential QA responsibilities. Maggiora needed a customizable, efficient, and engaging learning management system to streamline training, boost employee retention, and free up key personnel.

Key Challenges Highlighted by Maggoira Baking Company:

• Training that Doesn’t Slow the Workflow:
  Juggling continuous onboarding and training with daily production and critical quality assurance tasks was a constant struggle, creating operational bottlenecks.
  
  
• Budgeting for Expansion:
  As the company expands its workforce and considers a move to a new facility, it requires training that is more budget-friendly and scalable to conserve resources.
  
  
• Vast and Varied Client Demands:
  “We service all kinds of clients. Not only restaurants, schools, delis, and hospitals, but also Costco,” Hinjosa said. This expansive and diverse portfolio requires a wide range of specialized training in compliance, safety, and quality.
  
  
• Managing a Bilingual Workforce:
  The staff at Maggiora Baking Company is heavily Spanish-speaking, and Hinojosa estimated that 97% of the training they have done with Rootwurks was in Spanish.

The Solution

To overcome their training challenges and fuel their ambitious expansion, Maggiora Baking Company sought a modern, agile learning platform. They found their answer in Rootwurks, which swiftly transformed their training operations. The Rootwurks training platform not only addressed Maggiora's core needs for efficiency, customization, and engagement but also introduced innovative features that directly contributed to their rapid growth and operational excellence.

“Our time is more valued now. The employees are paying attention, listening, and staying focused. We get better results with training.”

John Hinojosa, Plant Manager, Maggiora Baking Company

Key Rootwurks Innovations Powering Maggiora's Growth:

• Launch & Learn QR Feature:
  Hinojosa heavily utilizes Rootwurks' QR code feature, providing instant, effortless access to courses. Employees simply scan a code with their phone to begin training, eliminating account creation and registration hurdles. He's even compiled binders of QR codes around the facility for immediate access wherever staff are.
  
  
• Mobile-Optimized Training:
  Hinojosa has been able to provide his team with mobile-based learning, which they have used to complete more than 200 courses in the first 2 weeks. The training is done on their phones, which has been especially convenient for the company. “It’s not difficult, they’re used to using their phones,” Hinojosa said. 
  
  
• Hassle-Free Course Editing:
  “What I prefer about Rootwurks is that I can make it more personal. I can customize it, and the employees don’t just see some generic plant in the training material. I can show our building, our workers, and when you see that familiarity, your coworkers and buildings and tables that we use at Maggiora, they'll start paying more attention.”
  
  
• Training Employees Actually Enjoy:
  Hinojosa said that he has received nothing but positive feedback from his employees. He added that not only do they enjoy the training, but they also pay closer attention and are more likely to retain the learning.

“Quite a few of them told me they like the courses without me asking. They tell me it’s easier than before.”

John Hinojosa, Plant Manager, Maggiora Baking Company

The Results

Maggiora Baking Company experienced a rapid and significant transformation with Rootwurks, resulting in reduced downtime, substantial cost savings, enhanced operational efficiency, and improved quality assurance.

30% Faster Training for Expansion
As Maggiora grows, Rootwurks provides a scalable training solution for their expanding workforce. This agility is projected to accelerate training ramp-up for new facility operations, allowing management to focus on strategic growth.

45% More QA Manager Focus
Rootwurks freed up an estimated 45% of the QA Manager's time, previously spent on manual training. This shift allows full dedication to core QA tasks, leading to an estimated 10% reduction in quality control issues.

15% Improvement in Employee Retention
Custom training with in-house content and company branding has boosted engagement. Engaged employees retain information better, building a more skilled, stable, and safety-minded team.

100% Bilingual Training Coverage
Rootwurks' comprehensive Spanish courseware ensures all Spanish-speaking employees train at the same pace and quality. This eliminates delays and misunderstandings, fostering an inclusive and highly efficient learning environment.

25% Projected Reduction in Safety Incidents
With over 200 food safety courses completed and advanced modules planned, Maggiora is building a robust safety mindset. This proactive training is expected to significantly reduce workplace incidents and strengthen audit preparedness.

6x More Training, Zero Extra Time 
Prior to using Rootwurks, the Maggiora team underwent an average of 15 training courses a week. In just the first two weeks with Rootwurks, the team completed more than 200 training courses - without investing extra time.

75% Reduction in Audit Prep Time
Maggiora slashed audit preparation time, moving from cumbersome pen-and-paper to instant digital records. Auditors now review documentation in minutes, not hours, cutting administrative overhead and compliance risk.

20% Fewer Training-Related Production Halts
Mobile-optimized training and QR codes mean employees train on their phones. This has significantly reduced production interruptions, keeping lines moving seamlessly while staff rapidly complete courses.

“I have nothing but praise for Rootwurks, no complaints at all."

John Hinojosa, Plant Manager, Maggiora Baking Company